FAQs

How do I select an auto body and collision repair facility?

Choosing an auto body shop that makes you feel comfortable is very important. Look for qualities such as sincerity, competence and a pleasant staff attitude. Some points to consider when making this decision include:

  • Does the shop have a written warranty?
  • How long have they been in the auto body business ?
  • Do they commit customer satisfaction?
  • Have they explained the entire repair process?
  • Do I know someone who has done business with them in the past?

You should feel comfortable with your selection. After all, as car is one of the largest investments you will make. As a consumer, you have the right to take your vehicle to the repair facility of your choice. Remember: If your car has been damaged, it may be unsafe to drive.

What if my insurance company refuses to work with the shop of my choice?

By law, an insurance company cannot refuse your request and must negotiate with the shop of your choice. It is in both parties’ best interest to get your collision damaged vehicle repaired and get it back to you as quickly as possible.

What is an auto body estimate?

An estimate is a quote of the approximate repair costs based on visible damage to your vehicle. The body shop estimator and the insurance appraiser are normally both qualified to assess collision damage on a vehicle. Estimates are based on visible body damage only. In some situations, the customer’s vehicle will be placed on a lift where we can further assess the damaged areas. We will disassemble and remove the damaged parts and look for any additional auto body damage that may be present.

Am I required to obtain more than one estimate?

No. There are no laws that require a person to get more than one estimate from an auto body repair shop. If you have received quotes from other collision repair shops, we will be happy to review them with you. We will gladly assist you in explaining any differences that may be found.

Should I make an appointment for an estimate?

It is not necessary to make an appointment. Walk-in customers are always welcome. However, we realize that people’s schedules are busy. To ensure that our estimator can give you the time you need, we encourage you to make an appointment. Once you arrive at one of our locations, the auto body repair estimate process will take approximately 20 to 30 minutes.

Will you work with my insurance company?

Yes. If an insurance company is involved, we will serve as your liaison with their auto claim adjuster. Our experienced staff will communicate with the insurance company’s staff, thus expediting the claim process. We work with many different insurance companies and understand their collision repair procedures.

How will I pay for the auto body repairs?

We accept the following forms of payment: MasterCard, Visa, Discover, American Express, debit cards, personal checks, insurance checks, cash, money orders, certified bank checks and cashier’s checks. If you have a deductible to pay, it must be paid at the time of delivery.

Do I have to pay my deductible?

Yes. It is the customer’s responsibility to pay the deductible charge when they pick up their car. From time to time, collision repair shops are asked to “bury the deductible.” This practice constitutes fraud against the insurance company and is illegal. If a collision repair facility is willing to cheat an insurance company, they will be equally willing to cheat the car owner. If the shop agrees to “bury the deducible” it has to take short cuts in the repairs and the vehicle owner will get a second-rate job, which depreciates the value of the car at trade-in time. An auto body repair shop never really absorbs the deductible and the value is taken right out of the job. The car owner will ultimately suffer the loss.

How long will it take to repair my car?

The time it takes to repair your vehicle is dependent upon the nature of the damage. When you schedule your car for auto body repairs, our estimator will give you an approximate date of completion. Our staff will contact you with updates during the repair process.

What type of parts will be used on my vehicle?

Four types of parts may be used during the repair process:

  1. Original Equipment Manufacturer (OEM) – Brand New
  2. Like, Kind and Quality (LKQ) – Used
  3. Aftermarket – Non-OEM – Certified Replacement – Generic
  4. Remanufactured – OEM repaired parts

The type of collision repair part used is determined by the customer and their insurance company. Many insurance contracts or polices specify how collision repairs are handled. The staff at 1 Collision will work with the insurance representative on your to restore the car to the customer’s satisfaction. As a consumer, you are entitled to have your vehicle restored to pre-accident condition with respect to safety function, appearance, and value.

Will your paint match my car?

Yes, our auto paint refinish professionals can reproduce the finish on your vehicle. We use the highest quality paint manufactured by Sikkens Car Refinishes. Your satisfaction is guaranteed.

What if I need a rental car?

We can assist you with your rental car needs. Representatives from Hertz are available, and at the time of your auto body estimate or when you schedule repairs, please let our staff know if you need to make rental car arrangements.

If I’m in an auto accident, what should I do first?

Contact us for an estimate, if your vehicle is drivable. If you think your vehicle is not drivable, please call us, and we will arrange the tow. After hours, call Rick’s Towing at 515-276-1848 to have your vehicle towed to our shop. Our experienced staff will be glad to help you through the auto collision claim process.